The delivery methods with Colissimo, in 24-48 hours, offered in France are:

• At home against signature: FREE from 49€ of purchase.
• Withdrawal point: FREE from 49€ of purchase.
• Sandy-Store-CBD: from 29€ of purchase

We recommend that you consolidate all of your items into one order. We cannot combine 2 orders placed separately. Particular attention is paid to fragile objects.

As far as delivery times are concerned, we are dependent on our service provider Colissimo. It may happen that delivery delays are observed.

Box sizes are appropriate and your items are properly protected.

We are committed to ensuring that your package is delivered to you, otherwise we will reimburse you.

For returns of products not collected at a relay point or at home, you will be asked to participate:

• Home delivery costs

Please note: due to health measures following Covid-19 and during certain specific periods such as Black Friday, Cyber ​​Monday, Christmas, Sales, delivery delays may be observed.

RETURN OF PRODUCTS

Would you like to return a product or a complete order?

You have a right of withdrawal within 14 days (fourteen working days) from the delivery of your order.

To exercise this right, the product must be in its original packaging and must not be opened.

You will be responsible for the cost of returning the item, unless we have delivered the item to you in error, or the item is delivered damaged.

Upon receipt, and after verification, we will refund directly to the payment method used for the order.

To exercise your right, return  EXCLUSIVELY  the information below by email to retour@sandy-store-cbd.fr

• Your Surname and First Name
• The order number
• The date of purchase of the product
• The product you wish to return
• A comment specifying that you wish to return the product/or the complete order to us by exercising your right of withdrawal

We will process your request as soon as possible.

Return address  :  Sandy Store CBD - Return Service - 52 rue d'Emerainville - 77183 Croissy Beaubourg - France

Why is my package tracking not working?

If the status of your Colissimo tracking does not change and it indicates that it is being prepared by the sender, this is because your package has not yet been scanned at the sorting center and the shipping label has been edited. Don't worry, your package has been delivered to Colissimo during pick-up, which is done every day from Monday to Friday at 2:30 p.m.
If, however, the tracking of your package does not change after several days, you can contact our after-sales service for more information.

Why is my delivery late?

Our carrier ensures deliveries in 24/48h in metropolitan France. However, during periods of high attendance (sales, holidays, promotional periods, etc.) and given the current health circumstances, a slight delay may be felt in certain regions. You can track the progress of your package using your tracking number available directly in your customer area or by email. If the delay is too long, you can go to your nearest post office to give them your tracking number, they will be able to give you more information about the progress of your package. . Our after-sales service remains at your entire disposal if your parcel has suffered an incident along the way, or otherwise, we can agree on a solution together.

Why is my package marked as delivered when I haven't received it?

Please excuse our carrier for this inconvenience, rest assured we will always find a solution to satisfy you.  When your tracking indicates that your package has been delivered, but you have not received it, it is possible that your package was delivered to a neighbor or possibly to the wrong address or that your package was lost or stolen.  Have no fear if this happens, you will need to go to your post office and give them your tracking number to dispute the delivery of your package. This is important to prevent this kind of incident from happening again in the future.  Once done, the Post will indicate it on your follow-up which will allow us to make a new return. You can then contact us by chat or via the contact form  and we will resend a new package at our expense  (in a relay point for more security if it suits you).